ISS Insights

Customer Stories

Explore ISS customer stories on facilities management, sustainable solutions, smart buildings and workplace efficiency for global clients.
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Stories that move us

Learn more about how our partnerships with customers connect people and places to make the world work better – from making workplaces run more efficiently to improving people’s health & well-being.
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Customer story
5 min read

A five-star location with seven-star service

ISS is transforming services at Mikonkatu 7 in Helsinki. Owned by Ilmarinen, the renovated property will feature a vibrant restaurant hub for tenants and city visitors.
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Customer story
4 min read

A fossil-free construction project driving social and environmental sustainability

The Zero Emission project by a global automotive manufacturer, ISS Sweden and partners highlights how sustainable practices improve environmental impact and worker well-being.
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Customer story
5 min read

A new foundation for data-driven facilities management operations

ISS has strengthened its strategic partnership with a leading European bank by implementing FMS@ISS, enabling a robust data strategy to support new contract objectives.
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Customer story
6 min read

Building more sustainable workspace solutions

ISS supports a multinational banking customer with sustainable facilities management, reducing water usage, limiting waste, and cutting packaging consumption.
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Customer story
7 min read

A critical partnership that keeps society going

For over a decade, ISS has supported Suomen Erillisverkot in Finland with reliable technical services, energy management and facility operations.
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Customer story
6 min read

Driving strategic direction via Capital Investment Planning

ISS delivers complex capital projects across 30+ countries, deploying integrated asset replacement solutions for a global manufacturing client’s production facilities.
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Customer story
9 min read

Healthcare support services work flexibly to tackle cost pressure

For 25 years, ISS has supported Bethesda Hospital in Basel with integrated facilities services, demonstrating the value of long-term partnerships in healthcare.
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Customer story
4 min read

Helping clients achieve responsible water use throughout their operations

ISS partnered with a global manufacturing client to integrate ESG objectives into operations, strengthening sustainability initiatives at a major manufacturing site in Mexico.
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Customer story
5 min read

Risk mitigation through supplier assurance

ISS strengthens supply chain risk management through strong governance, technology and its Supplier Assurance Programme, helping global clients focus on core business goals.
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Customer story
8 min read

Saving time and money with Integrated Facility Services

ISS helped a multinational engineering company transform its facilities management approach, improving quality, safety and compliance while reducing operational costs.
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Customer story
6 min read

Supporting Vattenfall’s sustainability strategy

ISS supports Vattenfall’s mission of fossil-free living by delivering sustainable facilities management services across more than 300 sites in Germany.
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Customer story
7 min read

The Uetlihof - Office City of Superlatives

ISS supports facilities operations at Credit Suisse’s Uetlihof campus in Zurich, Switzerland’s largest office complex and a key technical centre for the bank.
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Explore Reports

Turn data into actionable insights

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Facilities Management Outlook: The workplace performance gap

Insights from nearly 3,000 leaders on the forces reshaping FM and what organisations must do next.
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The Workplace (R)evolution: Reimagining Presence

Hybrid is settled. Expectations are varied. Reimagining workplace presence in a world of diverging needs.
Read the full report
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Evolving Workplaces: Find your Space to Thrive

Access our new Evolving Workplace - Find your space to thrive report capturing unique insights from nearly 11,000 employees across 15 countries. 
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INSIGHTS

Real stories, real impact

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Blog

Discover fresh perspectives on the future of work, innovation and workplace experience—visit our blog for expert insights and stories that connect people and places.
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People stories

People are at the very heart of ISS. They always have been. Discover the stories of our people and learn how we are living our purpose of connecting people and places to make the world work better.
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