SUPPLIER RELATIONS

A partnership based on high standards

Brand protection and risk control is one of ISS’s key value propositions. With clear focus on our customers’ needs, ISS operates a strategic supplier strategy and fully integrated global supply chain according to principles of good corporate governance.

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SUPPLIER RELATIONS

Ensuring a strong, transparent supply chain

We act as a good corporate citizen in all societies where we operate, and we expect our suppliers to do the same. Our aim is to provide a transparent supply chain and assured adherence to the highest ethical standards as expressed in the ISS Supplier Code of Conduct. 

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SUPPLIER RELATIONS

ISS ProcurePASS

ISS ProcurePASS is a common, transparent solution for supplier compliance and approval across the countries ISS operates in. A supply chain risk management web platform, ProcurePASS directly supports our customers’ growing needs and enhances our valuable supplier relationships, compliance and quality standards.  

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Sustainability

Our Supplier Sustainability Engagement Programme for Climate Action

ISS is strengthening the way we work with suppliers to support our Net Zero trajectory and increase transparency across our value chain. Our Supplier Sustainability Engagement Programme focuses on top-spend suppliers responsible for roughly 36% of ISS’s Scope 3.1 emissions. As a mandatory requirement, we expect these suppliers to adopt Science Based Targets, report to CDP, cascade sustainability requirements to their own supply chains, and provide verified product carbon footprints to ISS before 2030. We target that by the end of 2026, 32% of our global spend will be with suppliers who have SBTi targets set.

As part of the programme, in 2024 we introduced a structured process including annual sustainability surveys, gap-closing plans, and targeted trainings on ISS environmental expectations, SBTi-aligned decarbonisation, renewable energy, and Life Cycle Assessment (LCA). The combined response rate for the 2024–2025 sustainability surveys was 87%, while the training materials have reached 100% of suppliers in scope of the programme, with an average of 65% joining the live sessions in 2025.

Regardless of annual purchasing volumes, we encourage all suppliers to review the training materials to understand how their climate actions directly support ISS’s decarbonisation pathway, and to follow sustainability principles, which account for 20% of tender evaluation weighting. Through this collaborative and transparent approach, ISS aims to accelerate progress and meaningfully reduce environmental impacts across our global supply chain.

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Code of conduct

ISS Supplier Code of Conduct

Download the ISS Supplier Code of Conduct in your local language below.

INSIGHTS

Real stories, real impact

News and press
3min read

ISS signs new global contract with VELUX Group

ISS and VELUX Group sign a five-year contract to deliver integrated facility services across 12 European countries, enhancing quality, reducing risks, and optimizing costs.
News and press
1min read

ISS further renews and expands public healthcare contract in Southeast Asia

ISS has renewed and expanded its public healthcare contract in Southeast Asia, increasing its value to approximately DKK 1.0 billion and enhancing service delivery.
News and press
1min read

GL_ISS signs new contract with global professional services company in India

ISS expands its global partnership with a new contract in India, delivering integrated facilities services valued at DKK 100 million for five years.
News and press
1min read

GL_ISS announces contract scope reduction with customer in Northern Europe

ISS announces a contract scope reduction in Northern Europe valued at DKK 100 million, effective January 2026, impacting its service operations.
News and press
1min read

GL_ISS signs new deal with global technology company

ISS enhances its partnership with a major global tech company, expanding services across three European countries and increasing contract value by over DKK 100 million.
News and press
1min read

GL_ISS expands partnership with natural resources company in APAC

ISS strengthens its partnership with a natural resources company in APAC, expanding services to new locations under a five-year agreement valued at DKK 100 million annually.
News and press
3min read

GL_Trading update for 1 january 31 march 2025

ISS reports a strong Q1 2025 with 4.3% organic growth, new contracts, and a share buyback program, maintaining confidence in its annual outlook.
News and press
1min read

ISS wins new business with Australian airport operator

ISS secures a DKK 100 million contract with Melbourne Airport to provide key services at Terminal 1, enhancing their partnership and expanding their workforce.
News and press
3min read

The office holds the key to reinforcing culture and belonging

The office remains crucial for culture, collaboration, and belonging amidst the rise of hybrid work, according to a global ISS survey of 11,000 employees.
News and press
1min read

GL_ISS signs new contract with large construction company in Turkiye

ISS secures a new 3-year catering contract with a major construction company in Türkiye, boosting annual revenue by over DKK 100 million.
News and press
3min read

GL_Annual Report 2024

ISS reports robust financial results for 2024, initiates a new DKK 2.5 billion share buyback, and outlines a promising outlook for 2025.
News and press
2min read

ISS wins large contract with Aroundtown in Germany

ISS secures a major contract with Aroundtown to provide comprehensive facility management services across 47 locations in Germany, enhancing property efficiency and tenant satisfaction.
News and press
1min read

ISS wins two large deals, each worth over DKK 100 million annually

ISS secures two major deals in Europe and APAC worth over DKK 100 million annually, effective Q2 2025, contributing 0.3% to Group revenue. More details in February 2025.
News and press
2min read

ISS provides education for more than 70,000 employees and their families

ISS advances social sustainability by providing education to over 70,000 employees and their families, aiming to empower 100,000+ by the end of 2025.
Corporate responsibility stories
2min read

Driving inclusion: ISS Spain’s measurable impact through its partnership with ONCE Foundation

ISS Spain is among the first to adopt Social Value Portal’s method to measure and report social impact using the international dollar metric.
News and press
3min read

Annual Report 2025

ISS reports robust financial performance for 2025, with significant new contracts and a new share buyback program, positioning for strong growth in 2026.
Customer Stories
5min read

A critical partnership that keeps society going

ISS ensures uninterrupted operations for Suomen Erillisverkot, maintaining critical facilities with 24/7 monitoring and comprehensive services, even during the COVID-19 crisis.
Blog
6min read

Designing workplaces to think

Learn how businesses can leverage data to uncover hidden problems and innovate solutions, as explained by ISS’s Damien Coburn and Dr. Phil Meinert.
Blog
5min read

Unlocking workplace wellbeing

Boost workplace engagement and motivation by fostering wellbeing through connection, mental resilience, purpose, and physical health in a hybrid work environment.
Blog
3min read

How technology and innovation in cleaning is driving productivity and a better workplace experience

Discover how technology and data are revolutionizing cleaning, enhancing efficiency, and creating a smarter, more responsive workplace experience.
Blog
4min read

Rethinking the workplace: Creating spaces where people want to be

Creating future-ready workplaces that foster collaboration and engagement by viewing employees as guests and designing spaces aligned with organizational purpose.
Blog
2min read

ISS leads the way towards a plastic-free future

ISS sets a new sustainability benchmark by opening the first plastic-free company restaurant in the Netherlands, reducing plastic waste and championing a circular economy.
Blog
2min read

ISS is accelerating towards a greener future through vehicle electrification

ISS is driving sustainability by electrifying its vehicle fleet, addressing climate change, and meeting public demand for corporate responsibility.
Blog
4min read

How Innovation is Revolutionizing Facilities Management

Discover how innovation in facilities management drives efficiency, sustainability, and employee satisfaction, transforming workplaces through strategic partnerships and tailored solutions.
Blog
4min read

EY Nordics: Embracing the future of work through trust, tech and human connection

Discover how EY Nordics is redefining the workplace with flexible models, tech integration, and a focus on trust and human connection.
Blog
2min read

EY and ISS partnership drives positive outcomes

EY and ISS's Vested partnership in the Nordics boosts workplace services through collaboration, innovation, and shared success, enhancing end-user satisfaction and achieving strategic goals.
Blog
5min read

Driving Business Success Through Healthy and Inclusive Workspaces

Discover how prioritizing health and inclusivity in the workplace can boost productivity, engagement, and business success, as discussed by industry experts in our recent LinkedIn Live event.
Blog
3min read

Convenience at your fingertips with the Workplace app

Discover how the ISS Workplace app boosts employee engagement, productivity, and satisfaction through seamless integration of daily tasks and company communication.
Blog
3min read

Me-We-Us: Building a culture-driven workplace at Nordea

Nordea's Me-We-Us mindset transforms its return-to-office strategy, fostering dialogue and alignment through cultural and spatial redesigns for a welcoming, collaborative workplace.
Blog
6min read

Bridging technology and service for a better workday

Discover how ISS' Workplace app enhances the workday by integrating services and technology, offering features like desk booking, helpdesk, and event management for a seamless employee experience.
Blog
3min read

Belonging before retention

Creating workplaces where employees feel they belong is key to engagement. Design spaces for connection, rethink rigid policies, and prioritize well-being for a thriving workforce.
Customer Stories
3min read

The Uetlihof - Office City of Superlatives

Explore the vital role of Uetlihof in Credit Suisse's operations, showcasing its unique facilities, green spaces, and integrated facility services by ISS.
Customer Stories
4min read

Supporting Vattenfall’s sustainability strategy

Partnering with Vattenfall, ISS supports a fossil-free future with sustainable services and an e-mobility fleet, reducing CO2 emissions and cutting costs.
Customer Stories
3min read

Saving time and money with Integrated Facility Services

Discover how a leading engineering firm cut costs and improved efficiency with Integrated Facility Services.
Customer Stories
2min read

Risk mitigation through supplier assurance

ISS enhances supplier assurance, reducing risk and increasing compliance for a global manufacturing client through proactive risk management and rigorous supplier vetting.
Customer Stories
2min read

Helping clients achieve responsible water use throughout their operations

ISS aids a global manufacturer in Mexico to integrate ESG objectives, enhancing sustainability and operational impact.
Customer Stories
6min read

Healthcare support services work flexibly to tackle cost pressure

Discover how Bethesda Hospital and ISS have innovated their 25-year partnership to tackle cost pressures and enhance healthcare services through flexible, efficient solutions.
Customer Stories
2min read

Driving strategic direction via Capital Investment Planning

ISS optimizes capital investment planning for a global manufacturer, ensuring efficient asset replacement, risk management, and alignment with business goals through a data-driven, standardised approach.
Customer Stories
3min read

Building more sustainable workspace solutions

Discover how ISS facilities management is helping a multinational bank enhance sustainability by reducing water use and packaging consumption in its cleaning solutions.
Customer Stories
1min read

A new foundation for data-driven facilities management operations

ISS leverages data-driven strategies through FMS@ISS to enhance facility management for a European bank, optimizing operations, and improving service quality and risk reduction.
Customer Stories
1min read

A fossil-free construction project driving social and environmental sustainability

Discover how a fossil-free construction project by a global automotive manufacturer and ISS Sweden promotes environmental and social sustainability, transforming the working environment and reducing emissions.
Customer Stories
4min read

A five-star location with seven-star service

Discover the transformation of Mikonkatu 7 into a premier office and retail space with top-tier services, enhancing both work and leisure in Helsinki's city centre.
News and press
2min read

ISS awarded contract with Bank of England

ISS expands its APAC partnership with a natural resources company, adding services and innovative food technology across four sites under a new five-year agreement worth DKK 100 million annually.
News and press
2min read

ISS and COWI enter new international partnership

ISS partners with COWI to deliver sustainable integrated facility services across 11 countries, enhancing efficiency and agility through innovative solutions.
News and press
1min read

ISS announces conclusion of a contract

ISS concludes a major UK healthcare contract worth over DKK 100 million annually, ending in Q4 2025. Explore details and company insights in our latest update.
News and press
2min read

ISS signs large contract with Australian Department of Defence

ISS secures a six-year, DKK 300 million annual contract with the Australian Department of Defence, enhancing facility services across 85 locations in South and Western Australia.
News and press
1min read

ISS signs new contract with financial services company in Türkiye

ISS signs a new contract in Türkiye, providing integrated facility services with a focus on digital solutions and technical excellence for a financial services company.
News and press
1min read

Moody's Ratings upgrades ISS Global A/S from 'Baa3' to 'Baa2'

Moody's upgrades ISS Global A/S credit rating, highlighting improved financial performance and solid operational metrics. Discover how ISS continues to excel in workplace experience and facility services.
News and press
2min read

ISS expands partnership with Brisbane Airport

ISS extends its partnership with Brisbane Airport, adding aviation security services to enhance passenger safety and support the airport's future transformation program.
News and press
3min read

Trading update for 1 January - 30 September 2025

ISS secures a significant five-year contract with the UK Government's FCDO, valued at DKK 300 million annually, to deliver integrated workplace services.
News and press
2min read

ISS signs significant contract with major UK Government department

ISS secures a significant five-year contract with the UK Government's FCDO, valued at DKK 300 million annually, to deliver integrated workplace services.
News and press
2min read

ISS wins full IFS contract for major life sciences and pharmaceutical company in Switzerland

ISS secures a comprehensive IFS contract worth DKK 300 million with a major life sciences company in Switzerland, marking a significant milestone for ISS Switzerland.
News and press
2min read

ISS Group provides update on Wang Fuk Court Fires in Hong Kong

ISS Group provides an update on the Wang Fuk Court fires in Hong Kong, detailing their role, response, and ongoing cooperation with authorities.
News and press
1min read

ISS extends significant contract with global technology company in North America

ISS extends its contract with a major technology company in North America, enhancing its food solutions and guest experience services for the next five years.
News and press
1min read

ISS renews major contract with Australia’s New South Wales Government Department of Education

ISS renews a major contract with NSW's Department of Education, continuing their 30-year partnership with a focus on safe, high-quality learning environments.
News and press
1min read

ISS signs new partnership in the UK

ISS secures a major five-year integrated facilities services contract in the UK, valued over DKK 100 million annually, starting in Q4 2026.
News and press
1min read

ISS announces a contract non-renewal

ISS announces it will not renew a major UK contract worth DKK 300 million annually, concluding by Q1 2026.
People Stories
2min read

GL_Cheng Kwok Ming: From an act of service to saving a life

Cheng Kwok Ming, ISS Senior Security Guard at Villa Lotto in Hong Kong, immediately stepped in. His quick thinking ensured life-saving urgent care in a moment of crisis.
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People Stories
3min read

GL_Ayşe Şahin

Pauli Hyvärinen is shaping the future of maintenance by mentoring vocational students and ensuring workplaces run smoothly, backed by 37 years of experience at ISS.
People Stories
3min read

GL_ISS Singapore joins forces with KTPH to care for Covid-19 patients

At the peak of the pandemic in 2020, ISS worked with local hospitals to care for migrant workers infected with Covid-19.
People Stories
5min read

GL_Tahmina Bushra: A life-changing journey

Tahmina Bushra’s life has taken more unexpected turns than most.
Photo of Rozita Khamis
People Stories
1min read

GL_Patients are always no.1

At a major hospital in Singapore, ISS ensures every surface and ward, including the operating theatres, are spotlessly clean, for the safety of patients and staff.
People Stories
1min read

GL_Compassion and human kindness will always prevail

In the wake of the humanitarian crisis in Ukraine, we celebrate the selfless actions of the world community.
People Stories
2min read

GL_Turning culinary passion into a career

Some people take the opportunity to make their passion their profession, doing a job that feeds their ambitions and inspires them.
People Stories
2min read

GL_My door is always open

For many businesses in Singapore, our cleaning service teams are hidden heroes – the people who keep their offices ready for business and shops clean for customers.
People Stories
3min read

GL_Feeling truly supported

We believe that a diverse workforce is a happy and productive workforce, and our strong commitment to our people.
People Stories
6min read

GL_Jack Chitty

Jack Chitty wasn’t looking for a career at ISS. In fact, when he joined us in 2015, he was happy in his role as a Traffic Officer for Highways England
People Stories
2min read

GL_A passion for people

From sales in cleaning to country manager, Gina Toh has been part of the ISS Singapore growth story since joining in 2001.
People Stories
2min read

GL_Agnes Adamer

Michelle Quinn fulfills a hospice patient's final wish to marry, showcasing the power of empathy and dedication in making unforgettable moments.
People Stories
1min read

GL_Nicolas Vargas Muños

Michelle Quinn fulfills a hospice patient's final wish to marry, showcasing the power of empathy and dedication in making unforgettable moments.
Michelle Quinn
People Stories
3min read

GL_Michelle Quinn

Michelle Quinn fulfills a hospice patient's final wish to marry, showcasing the power of empathy and dedication in making unforgettable moments.
People Stories
2min read

GL_Melanie Cooke

Letti Kris Harjanto's journey at ISS showcases rapid career growth, mentorship, and the importance of flexibility and curiosity in achieving success. Discover her inspiring story.
People Stories
3min read

GL_Lettizia Kris Harjanto

Letti Kris Harjanto's journey at ISS showcases rapid career growth, mentorship, and the importance of flexibility and curiosity in achieving success. Discover her inspiring story.
Joel
People Stories
1min read

GL_Kevin Hosking

Kevin Hosking's journey from mailroom assistant to HSEQ Manager at ISS highlights the power of dedication, support, and career development opportunities in achieving professional growth.
People Stories
2min read

GL_Darwin Lloyd

Darwin Lloyd's inspiring journey from Saint Lucia to the UK highlights the power of self-belief and seizing opportunities, leading to a remarkable career at ISS.
Michelle Quinn
Blogs
2min read

ISS and Tent partnership sees over 1,000 refugees hired since 2022

Empowering ISS India employees through the Education for All programme, providing educational opportunities to enhance careers and foster a sense of belonging.
People Stories
4min read

Creating an inclusive workplace for youths with special educational needs

Michelle Quinn fulfills a hospice patient's final wish to marry, showcasing the power of empathy and dedication in making unforgettable moments.
Blogs
2min read

ISS renews and expands IFS contract with Virgin Media O2 in the UK

ISS has renewed and expanded its partnership with Virgin Media O2 with a new two-year contract.
Case Studies
3min read

Giving our people a second chance on education

Empowering ISS India employees through the Education for All programme, providing educational opportunities to enhance careers and foster a sense of belonging.
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