ESG

Caring for people, places and the planet

Since 1901, ISS has been built on a simple belief: people make places. As a global workplace experience and facility management company, we create environments where people can thrive, organisations can perform, and communities can grow.

Our responsibility extends across the places we care for, the people who work in and around them, and the planet we all share. By acting responsibly in everything we do, from how we treat our employees and partners, to how we reduce environmental impact and support inclusive growth, we aim to create lasting, positive impact.

When we get it right, workplaces become better places to be, businesses become more resilient, and everyday life works better. This is what drives us, and what shapes how we create value for our customers, society and future generations.

OUR PROMISE

Creating sustainable value

As one of the world’s leading workplace experience and facility management companies, ISS has a unique opportunity and responsibility, to create positive impact at scale. With 325.000+ employees across multiple countries, the way we operate every day matters.

People:

Our promise is to run a sustainable business that creates long‑term value for customers, employees, shareholders and society. We do this by embedding responsibility into our strategy, decision‑making and operations, ensuring that sustainability supports performance, resilience and growth.

Planet:

We focus our efforts where we can make the greatest difference: through our people, the places we care for, and the services we deliver. By acting responsibly, partnering closely with customers and suppliers, and continuously improving how we work, we aim to contribute to a more inclusive, low‑carbon and resilient world.

Performance:

Our approach is structured around three interconnected priorities: People, Planet and Performance, reflecting our belief that sustainable business success depends on balancing social, environmental and economic value.

Environmental, Social, and Governance (ESG)

Environmental

As the climate crisis worsens, supporting our planet isn’t just an opportunity, it’s a responsibility. We champion sustainable workplaces by focusing on areas where we make a material difference for our clients. We aim to reduce waste in energy, water, food, and materials across all facility operations. By optimising resource usage and changing behaviours, we strive to meet and exceed sustainability standards.

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Social

As ISS, our purpose is to 'make space for people and businesses to thrive', highlighting our commitment to putting people at the heart of our business. Our social sustainability approach has four key pillars - inclusion, living wages, recognised qualifications and social value measurement, which together help us create a more inclusive, equitable and sustainable future for all.

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Governance

At ISS, governance is integrated through policies like our Code of Conduct and Global People Standards. These frameworks enforce ethical behaviour, combat corruption, and promote inclusivity. We prioritise legal compliance and encourages employees to voice concerns anonymously via our Speak Up policy, fostering a responsible, transparent business environment supporting sustainable development goals.

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Insights

Stories that show we care

We believe in our responsibility – to the planet, our people and the communities we serve. As these stories demonstrate, we strive to play an important role in solving some of the world’s most pressing challenges.

Corporate Responsibility

1min read

Creating an inclusive workplace for youths with special educational needs

At ISS, our goal is to help our employees feel valued, engaged and respected. Our inclusive culture means we focus on empowering people to contribute with their unique skills and perspectives.

Corporate Responsibility

1min read

ISS and Tent partnership sees over 1,000 refugees hired since 2022

ISS is committed to providing refugees with job opportunities to help them to integrate into their new communities. As part of our partnership with Tent, we have already hired 1,000 refugees since 2022 and will hire at least 2,000 across North America and Europe by the end of next year.

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Corporate Responsibility

1min read

Giving our people a second chance on education

The Education for All programme was introduced in ISS India in 2023 as a way of giving our placemakers educational opportunities they previously were unable to reach.

Corporate Responsibility

1min read

Driving inclusion: ISS Spain’s measurable impact through its partnership with ONCE Foundation

ISS Spain is among the first markets to implement the methodology for measuring and reporting social impact using the international dollar as a unified metric.

Policies

At ISS, we are proud of our Corporate Responsibility efforts and report on this on an annual basis.

Click below to read our Group policies.

Read our Group policies

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GET IN TOUCH

Empowering people through better workplaces

Let’s create environments that support your people and help your organisation perform at its best.

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Caring for people, places and the planet