About ISS

Responsible Business Conduct & Speak Up

ISS is committed to an ethical and responsible business conduct. This commitment is firmly embedded in our Values (Unity, Honesty, Responsibility, Entrepreneurship and Quality) and supported by our Code of Conduct.
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ISS Code of Conduct

ISS Code of Conduct

The ISS Code of Conduct apply to all ISS businesses and ISS employees and sets out the key principles for conducting our business in an ethical and responsible manner in the line with our Values. It guides the conduct and behavior of all ISS employees during employment and in any engagement with ISS colleagues, our customers and their employees, business partners and other stakeholders of ISS.

To support our Code of Conduct and in order to ensure good corporate governance, ISS has implemented a number of compliance policies and standards some of which can be found here:
Corporate Governance documents
Read the ISS Code of Conduct
Our purpose

Connecting people and places to make the world work better

Speak Up Policy

In line with the ISS Values and Code of Conduct, the business integrity of ISS is non-negotiable. ISS is committed to conducting our business in accordance with the law and high ethical standards.

ISS has adopted a Speak Up Policy and reporting system that makes it possible for employees, customer, business partners and other stakeholders to report concerns in a secure and confidential manner.

If you are an employee, customer, business partner or other stakeholder and believe there is a breach of the ISS Code of Conduct, our policies or relevant laws and regulations, we encourage you to speak up and report this. By reporting you are acting in the spirit of our Code of Conduct and Values and helping to protect our business and our reputation.

There are several ways to report a concern. Depending on the nature and seriousness of the concern, you can address your concern first with your supervisor or manager, local Head of People & Culture, local Legal Director or local CFO.
Read the ISS Speak Up Policy

Speak Up system

If you wish to report a concern within the scope of the Speak Up Policy, you can report the matter by accessing the Speak Up system. All communication will be anonymous and confidential unless you instruct otherwise. To facilitate investigation of the matter, you are encouraged to identify yourself and explain your concern in sufficient detail.

You can make a report through the Speak Up system hosted by an independent third-party. The Speak Up system can be accessed through your local company website in your local language as well as on the Group ISS World Services website. The ISS Speak Up system is accessible 24/7 for both employees and third parties. You can report in multiple languages.

When you register a report, the system does not log the IP address of the computer or mobile device that you use and does not use cookies.

What to report in the Speak Up system

 The Speak Up channel is meant to provide secure and confidential channel for reporting suspected misconduct, possible breach of regulations or internal policies or concerns that could have an adverse impact on the reputation, operations and performance of the business of ISS and which, due to the nature of the concern, cannot be reported through the normal reporting lines.

You can establish if your concern should be reported via the Speak Up system by referring the Speak Up Policy. 

The nature of concerns could include:

• unlawful activity, e.g. criminal acts such as breaches of non-disclosure obligations, abuse of funds, theft, fraudulent misrepresentation, embezzlement, fraud, and bribery;

• financial fraud, e.g. accounting manipulation, non-compliance with internal control procedures, misappropriation of assets, or fraudulent statements;

• bribery or corruption, e.g. conflicts of interest, bribery, sponsorships, donations, gifts, or facilitation payments;

• serious acts by senior management that cannot be reported using local channels without risk of adverse impact;

• violation of competition laws, e.g. price fixing, exchange of price sensitive information or collusion with competitors;

• serious endangerment to environment, health or safety, including food safety;

• activities, which otherwise by law, treaty or agreement, amount to serious improper conduct, e.g. discriminatory practices, sexual harassment, use of child labour, or human rights violations;

• breaches within other areas as defined by the EU Whistleblower Directive, e.g. public procurement, money laundering and terrorist financing, product safety and compliance, public health, data protection and information security violations.